By accessing and using our website, you acknowledge and agree to be bound by these Terms and Conditions, as well as all other policies and guidelines published on this site. We encourage you to read and understand these Terms before placing an order.
All products offered on our website are subject to inventory availability. Although we make every effort to keep our inventory up to date, certain items may become unavailable after an order is placed. If the product you selected is out of stock, we will contact you promptly to notify you and offer available alternatives. If your selected product is available, we will proceed with the normal fulfillment process, and your shipping confirmation and tracking information will be sent to the email address provided at checkout.
By accessing and using this website, you agree that all purchases are governed by these Terms and Conditions. This Agreement shall be governed by and construed in accordance with the applicable laws of the United States, including applicable federal consumer protection laws and the laws of the state in which the transaction is deemed to occur.
WARRANTY POLICY
At Ventuno, we take pride in the quality and craftsmanship of our products. That is why we offer a Lifetime Warranty exclusively against manufacturing defects.
This warranty applies only to defects that originate during the manufacturing process, including, but not limited to:
• Sole separation caused by a manufacturing defect.
• Loose or defective stitching present at the time of manufacture.
• Imperfections in the leather, materials, or finishing resulting from the manufacturing process.
• Any other defect that, upon inspection by Ventuno, is determined to be a manufacturing defect.
This Lifetime Warranty does not cover damage, deterioration, or alterations resulting from the use of the product, normal wear and tear, impacts, accidents, misuse, improper handling, modifications made by third parties, or any cause unrelated to the manufacturing process.
Examples of damage not covered under this warranty include, but are not limited to:
• Scratches, scuffs, or marks caused by use.
• Sole separation resulting from wear, impact, or use.
• Sole wear.
• Natural leather creasing.
• Color fading caused by use or friction.
• Cuts, punctures, or tears.
• Damage caused by pets or third parties.
To submit a warranty claim, customers must contact our Customer Support team and provide photographs of the product along with valid proof of purchase.
Each claim will be reviewed by our Quality Control team to determine whether the issue is the result of a manufacturing defect.
If the warranty claim is approved, Ventuno may, at its sole discretion, repair the product, replace it with the same or an equivalent model, or provide another appropriate remedy.
Ventuno's Lifetime Warranty applies exclusively to manufacturing defects. Any damage resulting from the use of the product or from any cause unrelated to the manufacturing process is excluded from this warranty.
This warranty is non-transferable and may only be exercised by the original purchaser with valid proof of purchase.
SHIPPING POLICY:
Ventuno ships to the 48 contiguous United States through UPS, providing reliable and secure delivery to the shipping address you specify at checkout.
Orders are typically delivered within 3 to 6 business days. Delivery times are estimates and may vary due to promotional periods, weather conditions, carrier delays, or other circumstances beyond our control.
Orders will be delivered to the shipping address provided at checkout. Deliveries may be accepted by any person present at the delivery address or, when applicable, by the management or receiving personnel of an apartment building, condominium, or residential community.
SHIPPING TIMES:
Estimated delivery times begin one (1) business day after your shipping confirmation and tracking information have been sent to the email address provided at checkout.
Please note the following:
• Delivery appointments or specific delivery times cannot be scheduled.
• Delivery delays may occur due to weather conditions, natural disasters, traffic, carrier delays, or other circumstances beyond our control.
• If you have any questions regarding your shipment, or if your order arrives with visible damage to the product or its packaging, please contact us via WhatsApp at +1 (332) 248-3619, Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST.
HOW DO I MAKE A CHANGE?
To request an exchange for a product purchased through our website, please contact us via WhatsApp at +1 (332) 248-3619, Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST, so we can assist you with the exchange process.
To be eligible for an exchange, the product must meet all of the following conditions:
• Be unworn, unused, clean, and in its original condition.
• Include all original tags and labels.
• Be returned in its original packaging, or in packaging that provides equivalent protection during transit.
Exchange requests must be submitted within thirty (30) calendar days from the date your order is confirmed.
CHANGE PROCESS:
- Please contact us before returning your item so we can register your request and assist you throughout the exchange process.
- Ship the package using UPS. The cost of return shipping is the responsibility of the customer. Once your return shipment has been sent, please send us a photo of your UPS shipping receipt or tracking number via WhatsApp at +1 (332) 248-3619 so we can track your return.
- Once we receive and inspect the returned item, we will notify you of the outcome. If your exchange is approved, we will ship the replacement product to you at no additional shipping cost.
- If the returned product does not meet the exchange eligibility requirements described in this policy, Ventuno reserves the right to deny the exchange request.
HOW TO MAKE A RETURN UNDER WARRANTY:
To submit a warranty claim for a product purchased from our store, please contact us via WhatsApp at +1 (332) 248-3619, Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST, and provide details about the issue. Every warranty claim is reviewed on a case-by-case basis.
If you are instructed to return the product, please package it securely to prevent damage during transit. If your warranty claim is approved, Ventuno will cover the cost of return shipping.
Ventuno's Lifetime Warranty applies exclusively to manufacturing defects. We reserve the right to deny warranty coverage if our inspection determines that the damage resulted from use, normal wear and tear, impacts, misuse, scratches, scuffs, stains caused by friction, direct damage to the material, or any cause unrelated to the manufacturing process.
If the reported issue does not qualify as a manufacturing defect under our Warranty Policy, we will notify you, and the product will be returned to the original shipping address provided with your order.
RIGHT OF WITHDRAWAL — FTC COMPLIANCE:
Customers may return eligible products within five (5) business days of delivery, provided the item is returned in its original condition: unworn, unused, clean, and with all original tags and labels attached.
To initiate a return, please contact us via WhatsApp at +1 (332) 248-3619, Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST.
Return shipping costs are the responsibility of the customer. Once Ventuno receives and inspects the returned item and confirms that it meets all return eligibility requirements, a full refund of the purchase price will be issued to the original payment method.
Refunds are typically processed within five (5) to ten (10) business days after the returned item has been received and approved. Actual processing times may vary depending on your bank or payment provider.
